General Questions
What are the rules/regulations for importing a vehicle?
For the exporting rules and procedures of your country, including the pre-export inspections lists, please visit the appropriate government authorities of your country. References to these authorities can be found in our FAQ section “Country Regulations”. Prior to importing a vehicle, we strongly suggested you to please research about what is expected of you as a vehicle importer in your country, and you should understand all its risks and responsibilities.
Does the FOB price on JAN JAPAN website include the additional costs like freight charge, storage charge, fees, tax and duties, etc.?
No, our FOB price does not include any of these fees. The term “FOB Price”, as seen on JAN JAPAN website, refers to the vehicle price only. Any freight charges will be added to the FOB price when you purchase the vehicle from us. After receiving the vehicle, you will be responsible for paying any port clearing costs, import duties, taxes and any others fees required by your country and/or the port of discharge. Please contact your local authorities or a reputable clearing agent for further details. Please be informed that our trained agents are also available to assist you as the clearing agents. Here is the list of the ports we use for the shipment of the vehicles:
- Pakistan Karachi Port
- U.A.E. Jabel Ali Port
- U.A.E. Sharjah Port
- South Africa(Durban, Musina)
- Durban Port
- Botswana Durban Port
- Zambia Durban Port
- Zambia(Lusaka) Maputo Portt
- Mozambique Maputo Port
- Tanzania Dar Es Salaam Port
- Namibia Walvis Bay Port
What are your office hours?
We are open Monday through Friday, 8:30 a.m.–7:00 p.m. (Japan time). Please note that lunch break is held.
12:00 p.m.–1:00 p.m.
We are closed on the following days:
- Saturday and Sunday
- New Year's Holiday (several days around New Year’s Day)
- Golden Week (several days between April and May)
- Summer Holiday (several days in mid-August)
- Seminar Sessions (a few days throughout the year)
Please note that long holidays such as New Year's, Golden Week, and Summer Holiday will differ in length each year. Specific dates will be announced as the season approaches.
Can you show me the condition of the vehicle?
Yes, we can. We will do our best to provide as many detailed pictures of the vehicle as we can to help you with your purchasing decision.
What languages can you do business in?
Primarily in English; however, it is possible to discuss business in other languages as well.
Can you ship any auto parts inside the vehicle that I am buying?
No, we are not allowed to put anything inside the vehicle unless it is shipped by container.
Is it okay to use two different e-mail addresses, such as my work e-mail address and my personal e-mail address?
We only accept one e-mail address for the security purposes of the vehicle purchasing process.
Where can I enter my discount code on your website?
You can enter your discount code in the discount code field of the“Free Quote”section located at the bottom of the vehicle page. Please note that by using the discount code, you agree to all the applicable terms and conditions as provided by Jan Trading.